Terms of Service

Reply alto Bot is a software-as-a-service platform that lets businesses connect the Facebook Pages they operate and manage the resulting Messenger conversations from a shared inbox. Features include reading and replying to customer messages, configuring automations and notifications, and organizing conversations across a multi-tenant workspace shared with your team.

You are responsible for your account and activity on the platform. You agree to:

• Provide accurate account and organization information and keep it up to date.
• Maintain the confidentiality of your login credentials and any actions taken under your account.
• Ensure that everyone you invite to your organization complies with these Terms.
• Comply with all applicable laws, including privacy and electronic-communication laws, when messaging customers.
• Obtain any consents required from the people you communicate with through connected Pages.

To use the service you connect one or more Facebook Pages through Facebook Login and grant the permissions we request. You represent that you have the authority to connect each Page and to manage its Messenger conversations. Your use of Facebook features is also subject to Facebook's own terms and policies.

We store the resulting Page access tokens in encrypted form and use them only to provide the service. You may disconnect a Page at any time, which revokes our stored token for that Page and stops further processing of its conversations.

You agree not to use the service to:

• Send spam, unsolicited bulk messages, or any content that violates Facebook's Messenger Platform policies.
• Distribute unlawful, harassing, deceptive, infringing, or harmful content.
• Attempt to gain unauthorized access to the platform, other organizations' data, or our infrastructure.
• Reverse engineer, disrupt, or overload the service, or circumvent any usage limits or security controls.
• Use the service to violate the rights of any third party or any applicable law.

We may suspend activity that we reasonably believe violates this policy in order to protect the platform and its users.

You may stop using the service and delete your account at any time. We may suspend or terminate your access if you materially breach these Terms, if required by law, or if your use poses a security or legal risk to us or others. Upon termination, your right to use the service ends and we will delete or anonymize your data as described in our Privacy Policy, subject to any legal retention requirements.

We work to keep the service available and reliable, but we provide it on an "as is" and "as available" basis. We do not guarantee uninterrupted or error-free operation and may perform maintenance, updates, or changes that temporarily affect availability. Some features depend on third-party services, including Facebook, whose availability is outside our control.

To the maximum extent permitted by law, Reply alto Bot and its suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill arising out of or related to your use of the service. Our total liability for any claim relating to the service will not exceed the amount you paid us for the service in the twelve months preceding the claim.

We may modify these Terms from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, notify you within the product. Your continued use of the service after the changes take effect constitutes acceptance of the revised Terms. If you do not agree to the changes, you should stop using the service.

Questions about these Terms can be sent to support@bot-hm.com.